Legal

Refund Policy

Effective: 25 September 2026 · Last updated: 25 September 2026

Key points

• All sales are final. We do not give refunds for any Paid Plan (Monthly, Yearly or Lifetime), in full or in part, except where the law requires one.
• Try the Free Plan first. It is free, needs no card and no account, and lets you download 2 series (titles) on each computer every day. Use it to check that the App works for you before you pay.
• Subscriptions: you can cancel the Monthly or Yearly Plan online at any time (in the App, or by contacting our support by email or Telegram). Your paid access continues until the end of the period you have already paid for. Charges already made are not refunded.
• "Lifetime" means the life of the product, not your life. It is a one-time payment with no monthly or yearly fees. It lasts until the Service is Discontinued. It then ends, with no refund, full or partial.
• Paid features need an internet check-in with our server at least every 72 hours.
• Charged twice, or bought by mistake? Contact us. We correct billing errors. We may, at our sole discretion, help with a mistaken purchase.
• Card used without your permission? Contact us. After we check the report, we reverse the charge and turn off the key.
• Keys are Revoked for purchases made with a card the buyer was not allowed to use, for keys from unofficial sellers, and when a chargeback is opened.
• Please contact us before you dispute a charge. Most problems can be solved quickly.

This summary is for convenience only. It does not replace the full policy below or our Terms of Service.

1. 1. About this policy
2. 2. All sales are final
3. 3. Before you buy: try the Free Plan
4. 4. Monthly and Yearly Subscriptions
5. 5. The Lifetime Plan: what "Lifetime" means
6. 6. Examples: when no refund is given
7. 7. Duplicate or mistaken purchases
8. 8. Billing errors
9. 9. Your rights under the law
10. 10. Right of withdrawal (EU, EEA, UK and similar laws)
11. 11. If a refund is made, the key is Revoked
12. 12. Payment fraud, unauthorized cards and unofficial sellers
13. 13. Chargebacks and payment disputes
14. 14. How to contact us
15. 15. Changes to this policy

1About this policy

1.1 Who we are. Hongguo Downloader is operated by a company established in the State of Florida, United States. In this policy, "Hongguo Downloader", "we", "us" and "our" mean that company. "You" and "your" mean the person who buys or uses the Service.

1.2 Part of our Terms. This Refund Policy forms part of our Terms of Service (the "Terms"). See sections 1.5 and 12.7 of the Terms.

1.3 Defined words. Words that start with a capital letter have the meanings given in section 2 of the Terms. For example: "App", "Service", "Device", "Content", "Free Plan", "Paid Plan", "Subscription", "Lifetime Plan", "License", "License Key", "Official Channels", "Third-Party Platform", "Revoke" and "Discontinuation".

1.4 What this policy covers. This policy applies to every Paid Plan bought through our Official Channels: on our website, inside the App, or through our official Telegram bot. It also applies to every renewal charge for a Subscription.

1.5 Which document applies. If this policy and the Terms both deal with the same refund question, this policy applies where it is more specific (see section 25.2 of the Terms).

2All sales are final

ALL SALES ARE FINAL. WE DO NOT GIVE REFUNDS, CREDITS OR EXCHANGES FOR ANY PAID PLAN (MONTHLY, YEARLY OR LIFETIME), IN FULL OR IN PART, EXCEPT WHERE THE LAW REQUIRES US TO (SEE SECTION 9).

2.1 Why. The Free Plan lets you test the App on your own Device before you pay (section 3). A License Key is digital content. It is delivered to you and cannot be returned.

2.2 Shown before you pay. Before you pay, our checkout shows our no-refund terms and tells you where to find this policy. Where we ask you to confirm (for example, by ticking a box at checkout), that confirmation also records your agreement to this policy and the Terms, and we keep a record of it. By completing a purchase, you confirm that you have read and accept this policy and the Terms, and that you have read our Privacy Policy.

2.3 The only exceptions. The only exceptions to this section 2 are:

• billing errors, which we correct (section 8);
• charges that the cardholder did not make or allow, which we reverse after we check the report (section 12.3);
• rights under the law that cannot be excluded by contract (sections 9 and 10); and
• duplicate or mistaken purchases, where we may help at our sole discretion (section 7).

2.4 Promotion codes and gift keys. Promotion codes have no cash value and cannot be applied to past purchases (see section 9.6 of the Terms). Gift and promotional License Keys are not paid for, so they cannot be refunded or exchanged for money.

3Before you buy: try the Free Plan

3.1 The Free Plan. The Free Plan costs nothing and needs no card and no account. It lets you download 2 series (titles) per Device per day. A whole series counts once, however many of its episodes you save. The count resets at 00:00 UTC each day. The Free Plan needs an internet connection. The full rules are in section 9.1 of the Terms. We may change the Free Plan's limits or features, or end the Free Plan, at any time.

3.2 Check that the App works for you. Before you buy, please use the Free Plan to check that:

• the App installs and runs on your Device, together with your security software;
• it works with your internet connection;
• the titles you want are available, in the quality you expect; and
• the App does what you need.

A Paid Plan removes the daily limit on the number of titles you can download (see section 9.3 of the Terms). It does not change which titles, episodes or video quality the Third-Party Platforms make available.

3.3 Check your local law. Laws are different in different countries. Before you buy, you must check that you may lawfully use the App where you live and where you use it (see section 5 of the Terms). Do not buy or use the App where it is not allowed. No refund is given if you later decide, or find out, that you cannot use the App where you are.

3.4 We provide the tool, not the videos. How you use the tool is your responsibility alone, under the Terms, our policies and your License. You use the App, and any Content you download with it, entirely at your own risk (see sections 3, 5 and 6 of the Terms).

4Monthly and Yearly Subscriptions

4.1 Automatic renewal. The Monthly Plan (US$9.99 per month) and the Yearly Plan (US$29.99 per year) are Subscriptions that renew automatically. Unless you cancel, we (through Stripe) charge the payment method you used on each renewal date, plus any tax shown at checkout. See section 11 of the Terms.

4.2 You can cancel at any time. You can cancel online, in any of these ways:

• In the App: open Account → Manage subscription & billing. We will email a secure link to the email address you used at checkout. Open the link to reach the Stripe billing portal, where you can cancel your Subscription and manage your billing. Each link works for a limited time, and a new link can be requested only once every 10 minutes.
• By email: use our ready-made cancellation email: Cancel my subscription. If you send it from the email address you used at checkout, you do not need to add anything else. If you send it from another address, please add the email address you used at checkout (and your License Key, if you have it) so that we can find your Subscription. We will cancel your Subscription and confirm by email.

You can also ask us to cancel through @HongguoDownloaderBot on Telegram. Please tell us the email address you used at checkout. Your cancellation is complete when you confirm it in the billing portal, or when we receive your cancellation email or message. You will not be charged for any renewal after that (see section 11.3 of the Terms).

4.3 Your access continues to the end of the paid period. Cancelling stops your next renewal. Your paid access continues until the end of the period you have already paid for. This is the same whether you cancel in the billing portal or through our support. After that, your License Key expires and the App returns to the Free Plan. Files you have already saved stay on your Device.

4.4 No refund of charges already made. Cancelling does not refund any charge that has already been made. We do not refund unused time, or part of a month or a year. To avoid the next charge, cancel before your renewal date.

4.5 Forgetting to cancel. A renewal charge is not refunded because you forgot to cancel, did not use the App, or uninstalled it. Uninstalling the App, deactivating your Device or not using the App does not cancel a Subscription. For Yearly Plans, we (through Stripe) email a reminder 30 days before each renewal. There is no advance reminder for Monthly Plans, but Stripe emails you a receipt after each charge (see section 11.6 of the Terms).

4.6 Changing plans. Buying a different plan does not cancel your existing Subscription. If you move to another plan (for example, from Monthly to Lifetime), you must cancel your old Subscription yourself. We do not give credit or refunds for unused time on the old plan.

4.7 Price changes. We will tell you by email no more than 30 days and no fewer than 7 days before a new price applies to your Subscription, unless the law where you live requires a different notice period. If you do not want to pay the new price, cancel before that renewal. A renewal at the new price is not refunded if you did not cancel (see section 11.9 of the Terms).

5The Lifetime Plan: what "Lifetime" means

5.1 One-time payment. You pay once. We will never charge you a monthly or yearly fee for your Lifetime License.

5.2 How long it lasts. Your Lifetime License starts when your key is issued. It lasts until the earlier of: (a) Discontinuation of the Service; or (b) the date your License ends early under the Terms (for example, if it is Revoked under section 8.10 or 13 of the Terms, or if a refund is issued (see section 12.6 of the Terms)). We do not promise any minimum period. The period of supply of a Lifetime License is the life of the Service. When the Service is Discontinued, that period has ended in full; it has not been cut short. The full rules are in section 10 of the Terms.

5.3 Why Discontinuation may happen. The Service depends on Third-Party Platforms that we do not control. Discontinuation may happen for reasons such as:

• blocks, restrictions or technical changes made by ByteDance, 红果 / Hongguo, hongguoduanju or other Third-Party Platforms that make it impossible or impractical to keep the App working;
• legal reasons, for example a change in the law, a court order, a government request, or a claim or demand from a rights holder or Third-Party Platform;
• payment-provider reasons, for example if Stripe or another provider stops providing its services to us;
• a business decision, for example if running the Service is no longer viable; or
• security reasons, or events beyond our reasonable control.

5.4 Temporary problems are not Discontinuation. If the App stops working for a time, for example after a change by a Third-Party Platform, we may try to fix it. We do not promise that we can fix it, or when. A temporary problem does not extend your License and does not entitle you to a refund. If paid features stop working for all users for more than 7 days in a row, we will post a notice on our website saying so, so that subscribers can decide whether to cancel.

5.5 Notice. If we decide to Discontinue the Service as a business decision (the business-decision reason in section 5.3), we will give at least 30 days' notice on our website and by email where we can, and paid features will keep working during the notice period. For any other reason in section 5.3, we will give as much notice as is reasonably practicable. Some events (such as a sudden block by a Third-Party Platform) may make advance notice impossible. In that case, we will post a notice as soon as reasonably practicable.

5.6 Our commitments. Section 10.11 of the Terms explains what we will do before any Discontinuation. In particular, we will not Discontinue the Service in order to end Lifetime Licenses while we keep providing the same Service to other users, and once we decide to Discontinue the Service, we will stop selling the Lifetime Plan and new Subscriptions and will not charge any further Subscription renewals. These commitments do not create any right to a refund.

5.7 No refund at Discontinuation. When the Service is Discontinued, all Lifetime Licenses end and paid features stop working. No refund, full or partial, is owed, however long or short the time since you bought your Lifetime License, except where the law requires one (section 9). Files you have already saved stay on your Device.

5.8 How we describe the Lifetime Plan. Our pricing describes the Lifetime Plan as a one-time payment, with no monthly or yearly fees, that lasts for the life of the product. If any wording, including older wording, says "forever", "never expires" or "unlimited", section 10.8 of the Terms applies.

5.9 Lifetime Licenses bought earlier. Section 10.9 of the Terms explains how this section 5 and section 10 of the Terms apply to Lifetime Licenses bought before 25 September 2026: for those licenses, section 10 of the Terms applies from 25 October 2026, 30 days after the Terms were posted on our website.

5.10 Other rules still apply. A Lifetime License is personal and cannot be transferred or sold. It follows all of the Terms, including the one-Device rule and the internet check-in rule in section 8 of the Terms.

6Examples: when no refund is given

For example, no refund (full or partial) is given if:

• you change your mind after buying;
• you do not use the App, or do not use all of a paid period;
• you forget to cancel a Subscription before it renews, or you uninstall the App without cancelling;
• you move to another plan while a Subscription is still active (section 4.6);
• a title, episode, language or video quality that you want is unavailable, is removed, or is lower than you expected;
• a title is removed from our catalog, or the App stops finding, previewing or saving a title, because a rights holder asked us to or for another reason in section 15 of the Terms;
• a Third-Party Platform changes, restricts or blocks the App, or the App stops working for a time;
• the Service, or our license server, is temporarily unavailable;
• the Service is Discontinued, including when a Lifetime License ends (section 5);
• your Device, your version of Windows, your security software or your internet connection does not work with the App;
• you cannot use the App, or choose not to, because of the law where you live or where you are (section 3.3);
• you reach a limit set by the Terms, such as the one-Device rule, the 7-day rule for moving your key, the activation limit or the 72-hour offline limit (see section 8 of the Terms);
• we add, change or remove features of the App, or change the Free Plan;
• we later lower a price, or offer a discount or promotion code;
• your bank or card issuer charges you fees, such as currency-conversion or foreign-transaction fees; or
• your License is Revoked under the Terms, for example for sharing, reselling or publicly posting your key, or for any reason in sections 12 and 13 of this policy.

These are examples only. Section 2 applies in every case, subject only to sections 7 to 10 and 12.3.

7Duplicate or mistaken purchases

7.1 Contact us first. If you bought the same plan twice by mistake, bought the wrong plan, or bought a new plan while a Subscription was still active, contact us as soon as possible (section 14). Please do not activate a License Key that you do not need, and do not open a payment dispute (section 13).

7.2 How we may help. We will review your request. We may, at our sole discretion, help you. For example, we may cancel an unwanted Subscription so that it does not renew, or reverse the payment for a duplicate purchase whose License Key has not been activated. We do not have to do this. Whether we help depends on the facts, such as how soon you contact us and whether the extra License Key has been activated.

7.3 What happens if we reverse a payment. Section 11.1 applies to a payment we reverse for a purchase you did not want: the License Key issued for that payment is Revoked, and any Subscription linked to it is cancelled. We will tell you which License Key stays valid. Any help we give is a one-time decision. It does not create any obligation to give other refunds.

8Billing errors

8.1 What a billing error is. A billing error is a charge made in error. For example:

• you were charged twice for the same purchase; or
• you were charged for a renewal after your cancellation had already taken effect.

8.2 What to do. Contact us within 60 days of the charge (section 14). Tell us the email address you used at checkout and the date and amount of the charge. After we check it, we will reverse the incorrect charge. If you tell us after 60 days, we will still correct a clear billing error, but it may take longer to check.

8.3 This is a correction, not a refund. Reversing an incorrect charge is a correction of our error, not a refund of a valid purchase (see section 12.5 of the Terms). If you were charged twice for the same purchase, you keep one valid License for that purchase: if the License Key for it is Revoked when we correct the error, we will issue you a replacement key. If correcting the error also cancels your Subscription, the replacement key works until the end of the period you have paid for, and you may start a new Subscription if you want to continue.

9Your rights under the law

9.1 Rights that cannot be excluded. Nothing in this policy removes any right to a refund or other remedy that you have under the consumer laws described in section 1.7 of the Terms. If such a law applies to you (for example, because the App is faulty or not as described and we cannot fix it within a reasonable time), we will provide the remedy the law requires, and only to the extent it requires. See section 12.3 of the Terms.

9.2 Mandatory consumer protections. The choice of Florida law in the Terms does not take away the protection of any consumer-protection law of your state or country of residence that cannot be waived by contract (see section 23.8 of the Terms).

9.3 How to ask. Contact us (section 14). Tell us what the problem is and which country you live in, so that we can check what the law requires.

9.4 Australia and New Zealand. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Section 1.7 of the Terms explains your rights under the Australian Consumer Law and, in New Zealand, under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

10Right of withdrawal (EU, EEA, UK and similar laws)

10.1 The withdrawal right. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from an online purchase. Some other countries have a similar right, sometimes with a different period. For digital content, this right ends once supply begins, if you asked for supply to begin immediately and accepted that you would lose this right.

10.2 Your request for immediate supply. By completing your purchase, you: (a) ask us to supply your License Key and the paid features immediately, before the withdrawal period ends; and (b) accept that you lose your right of withdrawal once supply has begun, which is when your License Key is delivered to you. Where we ask you to confirm this at checkout, that confirmation also records your request, and we keep a record of it. If the law treats your Paid Plan as a digital service rather than digital content, you also ask us to start providing it immediately. You understand that if you withdraw within the withdrawal period, you must pay for what we supplied up to the time you tell us that you are withdrawing. This matches section 12.4 of the Terms.

10.3 Before your key is delivered. Some payment methods take time to clear. For those, we issue your License Key only after the payment has cleared. If you ask to withdraw before your License Key has been delivered (for example, while a payment is still clearing), we will cancel your order and return any amount you paid within 14 days, using the same payment method. To withdraw, email [email protected] with the subject line "Withdrawal" and the email address you used at checkout.

10.4 Other rights are not affected. This section does not affect your rights under section 9, for example if the App is faulty.

11If a refund is made, the key is Revoked

11.1 Revocation. If a purchase is refunded in full, for any reason (including under sections 7, 9, 10 or 12.3 of this policy), the License Key issued for that purchase is Revoked and any Subscription linked to it is cancelled. Billing-error corrections (section 8) and partial refunds or price reductions required by law are handled as described in section 12.6 of the Terms: you keep one valid License, and we issue a replacement key if needed (see also section 8.3).

11.2 After Revocation. The App returns to the Free Plan on your Device. Files you have already saved stay on your Device, and you remain responsible for them.

11.3 No precedent. If we ever choose to give a refund that the Terms and this policy do not require, it is a one-time decision. It does not create any obligation to give other refunds.

12Payment fraud, unauthorized cards and unofficial sellers

12.1 Use only your own payment method. You may pay only with a payment method that you own or are authorized to use.

12.2 Unauthorized cards. If a purchase is made with a card or other payment method that the buyer was not authorized to use (for example, a stolen card, or someone else's card or account used without permission), the License Key from that purchase is not a valid License. It will be Revoked, and any linked Subscription will be cancelled. No refund, replacement or credit is given to the person who made that purchase. We may report suspected fraud to Stripe, card issuers and law enforcement.

12.3 If your card was used without your permission. If you see a charge from us that you did not make or allow, please contact us first (section 14). Tell us the date and amount of the charge, the email address on the receipt if you have it, and the last 4 digits of the card (never the full card number). After we check the report, we will Revoke the License Key from that purchase, cancel any linked Subscription and reverse the charge (section 11 applies). Reversing a charge that you did not allow is a correction, not a refund of a valid purchase. This is usually faster than a bank dispute. You may still contact your bank or card issuer at any time. If a dispute is opened, section 13 applies.

12.4 Unofficial sellers. License Keys are sold and issued only through our Official Channels: our website hongguodownloader.com and the checkout and billing pages it links to, the purchase option inside the App, and our official Telegram bot @HongguoDownloaderBot. A key bought or received from anyone else (for example, a reseller, a marketplace, a key-sharing website or group, or a social-media seller) is not valid. It will be Revoked, without notice. We do not refund, replace or support such keys. Any payment you made to a third party is a matter between you and that third party. See sections 8.8 and 13.3 of the Terms.

12.5 Sharing and reselling. You must not share, sell, resell, give away or publish your License Key. A key used in breach of section 8 of the Terms may be Revoked without refund. A key that has been sold or resold outside our Official Channels will be Revoked (section 12.4). If you want to buy a key for someone else, contact us first.

12.6 Misuse of promotion codes. We may cancel a purchase, or Revoke a key, obtained through misuse of a promotion code.

12.7 Other steps. To the extent permitted by law, we may refuse future purchases from, and block the License Keys and Devices of, anyone involved in fraud, unauthorized purchases, key reselling, or disputes that we reasonably believe are unjustified.

13Chargebacks and payment disputes

13.1 Please contact us first. If you have a problem with a charge, please contact us first (section 14). Most problems can be solved quickly. Opening a dispute is not a way to cancel a Subscription. To cancel, follow section 4.2.

13.2 What happens when a dispute is opened. If you, or anyone using your payment method, open a chargeback, payment dispute or payment reversal for a purchase, the License Key from that purchase is Revoked as soon as the dispute is opened, and any linked Subscription is cancelled. This happens automatically. It does not wait for the outcome of the dispute. See section 13.5 of the Terms.

13.3 After a dispute. If the dispute is decided in your favor (so the payment is returned to you), the License stays Revoked. If you withdraw the dispute, or it is decided in our favor (so we keep the payment), then at your request we will reactivate your key or give you a replacement key, unless we may Revoke it for another reason under the Terms (for example, under section 8.10 or 13.2 of the Terms). For a Lifetime Plan, the key lasts as described in section 10 of the Terms. For a Subscription, the Subscription that was cancelled because of the dispute is not restored: the reactivated or replacement key works until the end of the period covered by the disputed payment, and you may start a new Subscription if you want to continue. You may need to activate the key again on your Device. See section 13.6 of the Terms.

13.4 Records we may use and share. To respond to disputes, prevent fraud and protect our rights, we may use, and share with Stripe, card issuers, banks, card networks and other payment providers, the records described in section 13.7 of the Terms: your purchase details and email address; the notices shown at checkout, including our no-refund notice, and any record of your agreement to the Terms and this policy; records showing that your License Key was delivered; your License Key's status and activation history, including the computer name and Windows user name recorded at activation; when the App last checked in with our servers and whether it was licensed; and your messages with our support. See our Privacy Policy.

14How to contact us

If you have a question about a charge, a Subscription or this policy, please contact us:

• Email: [email protected]
• Telegram: @HongguoDownloaderBot
• Cancel a Subscription: in the App (Account → Manage subscription & billing), or email or message us (see section 4.2)

To help us find your purchase quickly, please include:

• the email address you used at checkout;
• your License Key (send it only to us, through the contacts above);
• your plan, and the date and amount of the charge; and
• what happened, and what you would like us to do.

Never send us your full card number, your card security code or your bank login details. We will never ask for them.

15Changes to this policy

15.1 Updates. We may change this policy from time to time. We will post the new version on this page and update the dates at the top.

15.2 How changes take effect. Because this policy forms part of the Terms, changes follow section 24 of the Terms, including the valid reasons, notice and protections in sections 24.2 to 24.5 and the rule in section 24.7 that a change does not apply to a dispute you told us about before the change took effect.

15.3 Law and disputes. This policy is governed by the same law, and the same dispute terms, as the Terms (see section 23 of the Terms).

15.4 Language. This policy is written in English. If we provide a translation, it is for convenience only. If there is any difference, the English version applies, except where the law where you live requires otherwise.

By buying a Paid Plan, you confirm that you have read, understood and agree to this Refund Policy and our Terms of Service, and that you have read our Privacy Policy.