红果 Hongguo Downloader
Legal

Terms of Service

Effective: 25 September 2026 · Last updated: 25 September 2026

Key points

  • We provide a software tool, not videos. Hongguo Downloader is a Windows app that saves short-drama videos from third-party platforms to your own computer for personal offline viewing. We do not own, host, sell or distribute those videos.
  • You use the app, and any content you download, entirely at your own risk.
  • You must follow the law where you live. Laws differ by country. Check your local law before you use the app. Do not use it where it is not allowed.
  • How you use the app is your responsibility alone, under these Terms, our policies and your license.
  • One paid key works on one computer at a time. You can move it to another computer once every 7 days. Never share, sell or give away your key.
  • Paid features need an internet check-in with our server at least every 72 hours.
  • Plans: Free (2 series a day on each computer; a whole series counts once, however many episodes you save; resets at 00:00 UTC). Monthly US$9.99 and Yearly US$29.99 renew automatically until you cancel, and you can cancel online at any time. Lifetime US$59.99 is a one-time payment.
  • "Lifetime" means the life of the product, not your life. It lasts until the Service is discontinued. It then ends, with no refund. You get a license to use the app, not ownership of it.
  • All sales are final. No refunds, except where the law requires one.
  • Keys are revoked for purchases made with a card the buyer was not allowed to use, for keys from unofficial sellers, and when a chargeback is opened.
  • Florida (USA) law applies. If you are a consumer, you also keep the protection of the consumer laws where you live that cannot be waived, and if you live outside the USA you may use your local courts. If something goes wrong, please contact us first.

This summary is for convenience only. It does not replace the full Terms below, which are the binding agreement.

  1. 1. Agreement and acceptance
  2. 2. Definitions
  3. 3. What we provide: a software tool, not videos
  4. 4. Eligibility and where you may use the Service
  5. 5. Your responsibility and the laws of your country
  6. 6. Assumption of risk
  7. 7. Your license to use the App
  8. 8. License Keys, activation and devices
  9. 9. Plans and prices
  10. 10. The Lifetime Plan: what "Lifetime" means
  11. 11. Billing, automatic renewal and cancellation
  12. 12. No refunds
  13. 13. Payment fraud, unauthorized purchases, unofficial sellers and chargebacks
  14. 14. Acceptable use
  15. 15. Content, copyright and third-party rights
  16. 16. Third-party platforms and services; no affiliation
  17. 17. Updates, availability, changes and discontinuation of the Service
  18. 18. Privacy
  19. 19. Disclaimer of warranties
  20. 20. Limitation of liability
  21. 21. Indemnification
  22. 22. Suspension and termination
  23. 23. Dispute resolution and governing law
  24. 24. Changes to these Terms
  25. 25. General
  26. 26. Contact

1Agreement and acceptance

1.1 Who we are. Hongguo Downloader is operated by a company established in the State of Florida, United States. In these Terms, "Hongguo Downloader", "we", "us" and "our" mean that company. "You" and "your" mean the person who uses the Service.

1.2 What these Terms cover. These Terms of Service ("Terms") are a legal agreement between you and us. They apply to the Hongguo Downloader app, our website hongguodownloader.com, our license and catalog servers, our official Telegram bot, our support, and every Free and Paid Plan. Together, these are the "Service".

1.3 How you accept these Terms. You accept these Terms when you install, use or buy the Service. Where we ask you to confirm (for example, by ticking a box at checkout or selecting "I agree" in the App), that confirmation also records your acceptance, and we keep a record of it. If you do not agree, do not install, buy or use the Service.

1.4 When you buy. Before you pay, our checkout shows the plan, the price, whether your plan renews automatically, and our no-refund terms, and it tells you where to find our full Refund Policy. Where we ask you to confirm before you pay (for example, by ticking a box confirming that you are at least 18 and that you agree to these Terms and our Refund Policy), that confirmation also records your acceptance, and we keep a record of it. By completing a purchase, you confirm that you are at least 18, that you have read and accept these Terms and our Refund Policy, and that you have read our Privacy Policy.

1.5 Documents that form part of this agreement. Our Refund Policy, and any extra conditions we show you at checkout or when we issue a License Key (for example, the conditions of a promotion code), form part of these Terms. Our Privacy Policy explains how we handle personal information. It is a notice, not part of this contract.

1.6 Please read carefully. Sections 1.7, 5, 6, 10, 12, 13, 15, 19, 20, 21 and 23 are especially important. They place responsibility on you, limit our responsibility, explain what "Lifetime" means, explain your rights as a consumer, and explain how disputes are handled, including a waiver of class actions and jury trials where the law allows.

1.7 Your rights as a consumer. In many countries, consumers have legal rights that a contract cannot take away. Nothing in these Terms, our Refund Policy or our other policies takes away or limits those rights. When these Terms say "to the extent permitted by law", "except where the law requires" or similar words, they refer to these rights. For example:

These rights do not usually give you a refund because you simply changed your mind. For the right to withdraw from an online purchase, see section 12.4.

2Definitions

In these Terms, the following words have these meanings:

Words such as "including" and "for example" mean "including, without limitation". Headings are for convenience only.

3What we provide: a software tool, not videos

3.1 The App is a tool. The App is a Windows desktop tool. It helps you find short-drama titles (by pasting a share link, searching, browsing a catalog or opening a popularity chart), preview a title's free opening episodes, and save a series, or the episodes you choose, to a folder on your own computer for personal offline viewing. The App's Library lets you watch, join (merge) and re-format (convert) files you have saved.

3.2 We do not provide the videos. We do not own, create, sell or license the videos available on Third-Party Platforms, and we do not host, store, upload, stream or distribute them. When you download, the video files are transferred directly from the Third-Party Platform's servers to your Device. They do not pass through our servers. Previews play directly from the Third-Party Platform's own public website, and nothing is saved during a preview.

3.3 What we do host: Catalog Information. To help you find titles, we collect Catalog Information from publicly available listings and chart pages on Third-Party Platforms, and we update it regularly. We store it on our servers, including copies of cover images, title descriptions and popularity charts, and we show it in the App and on our website. Catalog Information, including cover images and descriptions, belongs to its respective owners. We show it to help users identify and find titles, and we do not claim ownership of it. We do not promise that it is complete, accurate or up to date. Rights holders who have a concern about Catalog Information, or who want a title removed from our catalog, can contact us as described in section 15.5.

3.4 No promise that any title is available. We do not promise that any title, episode, video quality, language or feature is available, or will stay available. Third-Party Platforms can change, remove, restrict or block Content at any time. The quality you get depends on what the Third-Party Platform offers for each title.

3.5 No legal advice. Nothing on our website, blog, social media, videos or support messages is legal advice. Articles or examples that describe how people use the App are not permission to use Content in any particular way, and they do not change these Terms.

4Eligibility and where you may use the Service

4.1 Age. You must be at least 18 years old and the age of legal majority where you live. If you are younger, do not use or buy the Service.

4.2 Capacity. You must be able to enter into a binding contract. You must not use the Service if we have previously Revoked your License or banned you from the Service.

4.3 Personal use only. The Service is for individuals, for their own personal, non-commercial use. You may not use it on behalf of a business or other organization.

4.4 Only where it is legal. You may use the Service only in places where using it is legal. If the law of the place where you live, or where you are, does not allow the App, or does not allow you to download, copy or keep the Content you want, you must not use the Service there.

4.5 Sanctions and export controls. You confirm that: (a) you are not located in, ordinarily resident in, or organized under the laws of any country or region that is subject to comprehensive United States sanctions or embargo; (b) you are not named on, or owned or controlled by anyone named on, any United States government list of restricted or sanctioned parties (such as the list of Specially Designated Nationals kept by the U.S. Treasury's Office of Foreign Assets Control); (c) you will not use the Service for, or on behalf of, anyone described in (a) or (b); and (d) you will not export, re-export or use the App in breach of United States or other applicable export-control or sanctions laws. We may block access to the Service from sanctioned countries or regions. We may refuse, cancel or Revoke any order or License, without refund, where we believe this is needed to comply with sanctions or export-control laws, or where those laws do not allow a refund.

4.6 We may refuse service. We may refuse or cancel an order, or refuse or Revoke a License, if we reasonably believe that you do not meet this section 4.

5Your responsibility and the laws of your country

We provide the tool. You decide how to use it, and you alone are responsible for that decision.

5.1 Laws differ from country to country. The rules about downloading, copying, keeping and using videos are different in different countries, and sometimes in different states or regions. Something that is allowed in one country may be illegal in another. We do not know the law that applies to you, and we cannot check it for you.

5.2 Check your local law first. Before you use the Service, you must check the law that applies to you (in the country where you live and in any place where you use the Service) and you must follow it. If you are not sure, get independent legal advice, or do not use the Service.

5.3 What you are solely responsible for. You are solely responsible for:

5.4 We only provide the tool. We do not choose, control, check, approve or endorse the Content you download, or how you use it. We do not monitor what you download. (For Free Plan use only, our server records which titles count toward your daily limit. See our Privacy Policy.) As between you and us, your use of the Service is governed by these Terms, our policies and your License. It also remains subject to the law that applies to you and to the rights of others.

5.5 Stop if it becomes unlawful. If your use of the Service would break a law that applies to you, you must stop using the Service immediately.

6Assumption of risk

YOU USE THE SERVICE, AND ANY CONTENT YOU DOWNLOAD WITH IT, ENTIRELY AT YOUR OWN RISK. In particular, you understand and accept the following risks.

6.1 Risks of using the software. The App may contain errors. It may not work on your Device or with your security software. It may stop working, fully or partly, at any time. It uses disk space, memory and internet data. Files may be incomplete, damaged or lost.

6.2 Risks of downloaded Content. Content comes from third parties, not from us. It may be incomplete, of low quality, inaccurate, offensive or unsuitable for you. Downloading, keeping or using Content may expose you to claims by rights holders or Third-Party Platforms, or to penalties under the law that applies to you. You download and use Content entirely at your own risk.

6.3 Risks from Third-Party Platforms. Third-Party Platforms can change their services, technology or terms, or restrict or block access, at any time and without notice. When that happens, the App or some of its features may stop working, for a short time or permanently.

6.4 Risks to your Device and data. You are responsible for protecting your Device and for backing up your files. This includes files kept in, or deleted from, the App's Library.

6.5 You accept these risks. You bear these risks, and we are not responsible for them, except as set out in sections 1.7 and 20.5.

7Your license to use the App

7.1 License grant. If you follow these Terms, we give you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable license to download, install and use the App on a Device that you own or control, for your own personal, non-commercial use. The App is licensed to you, not sold.

7.2 Free and paid features. You may use the Free Plan without a License Key. The paid features of the App may be used only with a valid License Key, and only under section 8.

7.3 Restrictions. Except as these Terms expressly allow, you must not, and must not help or allow anyone else to:

7.4 Open-source components. The App includes open-source software components, such as FFmpeg, that are licensed under their own licenses (for example, the GNU GPL or LGPL). Those licenses govern those components. Nothing in these Terms limits the rights those licenses give you in those components. Notices for these components come with the App or are available from us on request.

7.5 Our ownership. The App, our website, our own text, graphics and logo, and our servers and software are owned by us or our licensors and are protected by intellectual-property laws. Third-party names and trademarks (including 红果 / Hongguo and ByteDance), Catalog Information and Content are not ours. They belong to their respective owners (see sections 3.3, 15.1 and 16.1). We keep all rights that these Terms do not expressly give you.

7.6 Feedback. If you send us ideas or suggestions, we may use them freely, without any obligation to you.

8License Keys, activation and devices

This section contains the rules for using a paid License. Please read it carefully. Breaking these rules can lead to your License Key being Revoked without a refund (see section 8.10).

8.1 What a License Key is. Your License Key is your proof of purchase and the credential that unlocks paid features. There is no account and no password. Anyone who has your License Key may try to use it, so you must keep it secret.

8.2 One key, one Device. Each paid License Key can be active on one Device at a time, unless we state a different number in writing when we issue that key. While your key is active on one Device, it cannot be activated on another Device.

8.3 Activation. Activating your key links it to your Device. When you activate, our server records a pseudonymous identifier for your Device and the computer name and Windows user name of your Device (see our Privacy Policy). To prevent abuse, a key can be activated only a limited number of times in any 24-hour period.

8.4 Moving your key to another computer. You may move your key to a different Device yourself:

You can move a key only once every 7 days, counted from the last move. A key that has expired or has been Revoked cannot be moved. Reinstalling Windows or making major changes to your computer may cause it to count as a new Device, so deactivate your key first.

8.5 Lost, stolen, broken or replaced computers. If you cannot deactivate your key because your Device is lost, stolen, broken or has been reset, contact us with your License Key and the email address you used at checkout. After we verify that you are the purchaser, we will reset the key so that you can activate it on another Device. We may refuse a reset, or limit resets to a reasonable number in any 12 months, if we reasonably believe that the key is being shared or misused.

8.6 Internet connection and offline use. A paid License needs a regular internet connection to our license server:

8.7 Keep your key private: no sharing, selling or transfer. Your License is personal to the person who bought it (or, for a gift or promotional key, the person we issued it to). You must not share, lend, give away, sell, resell, rent, publish, post online, sublicense or transfer your License Key, or let anyone else use it, including family or friends. If you want to buy a key for someone else, contact us first.

8.8 Keys from unofficial sources are not valid. License Keys are sold and issued only through our Official Channels. A key obtained from anyone else (for example, a reseller, a marketplace, a key-sharing website or group, or a social-media seller) is not a valid License. It will be Revoked, without notice. See section 13.3.

8.9 Special keys. Some keys are issued by us as gifts, promotions or with a different number of Devices. These keys are subject to these Terms and to any extra conditions we state when we issue them. We may set their duration and terms.

8.10 What happens if you break these rules. If we reasonably believe that you have broken this section 8 or section 7.3 (for example, if a key is used or attempted on many Devices, is posted publicly, or was obtained from an unofficial source), we may, without notice and without any refund:

A key obtained from an unofficial source is not valid and will be Revoked (section 8.8). A key that has been shared or leaked may be Revoked even if you did not intend it to be shared. If you are the original purchaser, we will issue you a replacement key when you ask, unless we reasonably believe that you shared the key or did not take reasonable care to keep it private.

If you believe we have made a mistake, contact us within 30 days (section 26). We will review the decision in good faith. If we find that you did not break these rules, we will restore your key or give you a replacement key.

8.11 When a License ends. When a License expires, is cancelled, is Revoked, or ends because of Discontinuation, the App returns to the Free Plan (unless we have ended your right to use the Service completely under section 22). The App does not delete files that you have already saved. They stay on your Device, and you remain responsible for them.

9Plans and prices

9.1 Free Plan. The Free Plan costs nothing and needs no card and no account. It lets you download 2 series (titles) per Device per day. For this limit:

We may change the Free Plan's limits or features, or end the Free Plan, at any time.

9.2 Paid Plans. Our current Paid Plans are:

9.3 What "unlimited" means. Paid Plans have no daily limit on the number of titles you can download. The App does limit how many downloads run at the same time, to keep it stable. All downloads also depend on what Third-Party Platforms make available, on your internet connection and on your Device, and remain subject to these Terms. "Unlimited" does not mean that any particular title will be available.

9.4 Prices. Prices are in US dollars. The price shown at checkout when you buy is the price that applies to your purchase. We may change prices for future purchases at any time. Price changes for existing Subscriptions follow section 11.9.

9.5 Taxes and fees. The total shown at checkout, before you pay, is the full amount you pay us for that purchase. If a tax must be charged for your country, it will be included in the total shown at checkout before you pay. You are responsible for any fees your bank or card issuer charges (such as currency-conversion or foreign-transaction fees).

9.6 Promotion codes. We may offer promotion codes that can be used at checkout. Each code is subject to the conditions we state for it. Codes have no cash value, cannot be applied to past purchases, and may be withdrawn at any time. We may cancel a purchase or Revoke a key obtained through misuse of a code.

9.7 Delivery of your License Key. After your payment is confirmed, we deliver your License Key: on the confirmation page shown after checkout (for a limited time only); by email to the address you gave at checkout; and, if you bought from inside the App, by activating it automatically on that Device. Some payment methods take time to clear. For those, we issue your key only after the payment has cleared. Keep a copy of your key in a safe place. If you lose it, contact us; we may help after we verify your purchase.

9.8 Payment channels. Purchases on our website and in the App are processed by Stripe. In some regions we may offer other payment options through our official Telegram bot. Any such purchase, and any License Key issued through our earlier Official Channels (for example, earlier purchases through our Telegram bot), is also governed by these Terms.

10The Lifetime Plan: what "Lifetime" means

"Lifetime" means the life of the product, not your life.

The Lifetime Plan is a one-time payment. You pay once, and there are no monthly or yearly (recurring) fees.

A Lifetime License stays active for as long as we operate the Service. It ends when the Service (the Hongguo Downloader project) is Discontinued. "Lifetime" does not mean forever, and it is not the lifetime of the buyer or of any other person. When the Service is Discontinued, Lifetime access ends and no refund, full or partial, is owed.

Buying the Lifetime Plan gives you a license to use the App's paid features. It does not give you ownership of the App or of any Content. Paid features need an internet check-in with our server at least every 72 hours.

10.1 One-time payment. You pay once. We will never charge you a monthly or yearly fee for your Lifetime License.

10.2 How long it lasts. Your Lifetime License starts when your key is issued. It lasts until the earlier of: (a) Discontinuation of the Service; or (b) the date your License ends early under these Terms (for example, if it is Revoked under section 8.10 or 13, or if a refund is issued (see section 12.6)). We do not promise any minimum period. The period of supply of a Lifetime License is the life of the Service. When the Service is Discontinued, that period has ended in full; it has not been cut short.

10.3 Why Discontinuation may happen. The Service depends on Third-Party Platforms that we do not control. Discontinuation may happen for reasons such as:

10.4 Temporary problems are not Discontinuation. If the App stops working for a time, for example after a change by a Third-Party Platform, we may try to fix it. We do not promise that we can fix it, or when. A temporary problem does not extend your License or entitle you to a refund. We will decide in good faith whether a problem can reasonably be fixed or whether the Service must be Discontinued. If paid features stop working for all users for more than 7 days in a row, we will post a notice on our website saying so, so that subscribers can decide whether to cancel.

10.5 Notice. If we decide to Discontinue the Service as a business decision (the business-decision reason in section 10.3), we will give at least 30 days' notice on our website and by email where we can, and paid features will keep working during the notice period. For any other reason in section 10.3, we will give as much notice as is reasonably practicable. Some events (such as a sudden block by a Third-Party Platform) may make advance notice impossible. In that case, we will post a notice as soon as reasonably practicable.

10.6 What happens at Discontinuation. All Lifetime Licenses end, and paid features stop working. Files that you have already saved stay on your Device.

10.7 No refund. No refund, full or partial, is owed when a Lifetime License ends because of Discontinuation, or for any other reason set out in these Terms, except where the law requires one (see sections 1.7 and 12.3).

10.8 How we describe the Lifetime Plan. In our pricing, checkout and marketing, "Lifetime" and "pay once" have the meaning in this section 10, and "unlimited" has the meaning in section 9.3. Our pricing describes the Lifetime Plan as a one-time payment, with no monthly or yearly fees, that lasts for the life of the product. If any page, message or advertisement (including an older one) uses words such as "forever", "never expires" or "unlimited", this section 10 (including section 10.9) explains how long a Lifetime License lasts.

10.9 Lifetime Licenses bought before 25 September 2026. These Terms were posted on our website on 25 September 2026, and that posting is our notice of them. For Lifetime Licenses bought before 25 September 2026, this section 10 applies from 25 October 2026 (30 days after these Terms were posted), or from any earlier date on which you confirm that you accept these Terms (for example, by selecting "I agree", where the App asks you to), to the extent the law allows. It replaces any earlier description of how long a Lifetime License lasts. Our earlier terms said that the Service is provided "as is", that the platforms it works with change frequently, and that features may stop working without notice. We will never charge a monthly, yearly or other recurring fee for a Lifetime License you have already bought. This section does not take away any right you have under a law that cannot be changed by contract.

10.10 Other rules still apply. A Lifetime License is personal and cannot be transferred or sold. It is subject to all of these Terms, including the one-Device rule and the rule in section 8.6 that paid features need an internet check-in with our server at least every 72 hours.

10.11 Our commitments about Discontinuation. (a) We will not Discontinue the Service in order to end Lifetime Licenses while we keep providing the same Service to other users. (b) Once we decide to Discontinue the Service, we will stop selling the Lifetime Plan and new Subscriptions, and we will not charge any further Subscription renewals. (c) If we Discontinue the Service because of a business decision, we will give the notice described in section 10.5. (d) These commitments do not create any right to a refund.

11Billing, automatic renewal and cancellation

Automatic renewal. The Monthly Plan and the Yearly Plan are Subscriptions that renew automatically. Unless you cancel, we (through Stripe) will charge the payment method you used, without asking you again, on each renewal date:

  • Monthly Plan: US$9.99 every month;
  • Yearly Plan: US$29.99 every year;

plus any tax shown at checkout. This continues until you cancel. You can cancel online at any time: in the App (Account → Manage subscription & billing), or by contacting our support by email or Telegram (section 11.3). Cancelling stops future charges and takes effect at the end of the period you have already paid for. Charges already made are not refunded.

11.1 Payment processing. Payments on our website and in the App are processed by Stripe, on Stripe's own secure checkout page. We never receive your full card number. By paying, you also agree to the terms that Stripe shows you.

11.2 Your authorization. By buying a Subscription, you authorize us, through Stripe, to charge your payment method the Subscription price (plus any tax shown at checkout) on each renewal date until you cancel. Your renewal date is normally the same day of the month (Monthly) or year (Yearly) as your first purchase. You must keep your payment details up to date.

11.3 How to cancel. You can cancel at any time, online, in any of these ways:

You can also ask us to cancel through @HongguoDownloaderBot on Telegram. Please tell us the email address you used at checkout. Your cancellation is complete when you confirm it in the billing portal, or when we receive your cancellation email or message. You will not be charged for any renewal after that. If you did not give an email address at checkout, or you can no longer access it, use the email or Telegram option.

11.4 When cancellation takes effect. Cancelling stops your next renewal. Your paid access continues until the end of the period you have already paid for. This is the same whether you cancel in the billing portal or through our support. After that, your License Key expires and the App returns to the Free Plan. To avoid the next charge, cancel before your renewal date. We do not refund unused time.

11.5 Uninstalling does not cancel. Uninstalling the App, deactivating your Device, or not using the App does not cancel a Subscription. You must cancel as described in section 11.3.

11.6 Reminders and receipts. (a) Receipts: after every successful payment, including each Monthly and Yearly renewal, Stripe emails you a receipt for us, showing the amount charged. (b) Yearly Plan: we (through Stripe) email you a reminder 30 days before each renewal date. It shows the renewal date and the amount that will be charged. There is no advance reminder for the Monthly Plan. (c) We will also send any other notice that the law requires. These emails go to the address you used at checkout. You can cancel at any time as described in section 11.3. Please make sure that emails from us and from Stripe are not blocked by your spam filter.

11.7 Failed payments. If a renewal payment fails, Stripe may try to charge your payment method again over the following days. If the payment is collected later, your paid access continues or is restored. If the payment cannot be collected and the Subscription ends, your License Key expires and the App returns to the Free Plan.

11.8 Short grace time. To give renewal payments time to process, paid access normally continues for up to 72 hours after the end of each paid period. This extra time is a courtesy. It is not part of the paid period, and we may change it.

11.9 Price changes. We may change Subscription prices. We will tell you by email no more than 30 days and no fewer than 7 days before a new price applies to your Subscription, unless the law where you live requires a different notice period. The notice will show the new price, the date it applies and how to cancel. If you do not want to pay the new price, cancel before that date. Price changes never affect the Lifetime Plan price you have already paid.

11.10 Changing plans. Buying a different plan does not cancel an existing Subscription. If you move to another plan (for example, from Monthly to Lifetime), you must cancel your old Subscription yourself. We do not give credit or refunds for unused time on the old plan.

11.11 Your agreement to automatic renewal, and the emails you receive. Before you buy a Subscription, our checkout shows the plan, the price, how often you will be charged and whether it renews, and it tells you that you can cancel a subscription at any time to stop future charges. If a promotion code lowers your first payment, the checkout also shows the price that applies after that. By completing the purchase, you agree to automatic renewal as described in this section 11. Where we ask you to confirm this (for example, by ticking a box at checkout), that confirmation also records your agreement, and we keep a record of it. After you buy, you receive a receipt from Stripe, and an email with your License Key and how to activate it. How to cancel is explained in section 11.3, and receipts and reminders in section 11.6.

12No refunds

ALL SALES ARE FINAL. WE DO NOT GIVE REFUNDS, CREDITS OR EXCHANGES FOR ANY PAID PLAN (MONTHLY, YEARLY OR LIFETIME), IN FULL OR IN PART, EXCEPT WHERE THE LAW REQUIRES US TO (SEE SECTION 1.7).

12.1 Why. The Free Plan lets you test the App on your own Device before you pay. A License Key is digital content that is delivered to you and cannot be returned.

12.2 Examples. For example, no refund is given if: you change your mind; you do not use the App, or do not use all of a paid period; you forget to cancel before a renewal; a title is unavailable, removed or of lower quality; a title is removed from our catalog, or the App stops handling a title, under section 15.7; a Third-Party Platform changes, restricts or blocks the App; the Service is temporarily unavailable; the Service is Discontinued; your Device or internet connection does not work with the App; or your License is Revoked under these Terms. The Refund Policy lists more examples.

12.3 Rights under local law. Nothing in these Terms removes any right to a refund or other remedy that you have under the consumer laws described in section 1.7. If such a law applies to you (for example, because the App is faulty or not as described and we cannot fix it within a reasonable time), we will provide the remedy the law requires, and only to the extent it requires.

12.4 Right of withdrawal (EU, EEA, UK and similar laws). If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from an online purchase. Some other countries have a similar right, sometimes with a different period. For digital content, this right ends once supply begins, if you asked for supply to begin immediately and accepted that you would lose this right.

By completing your purchase, you: (a) ask us to supply your License Key and the paid features immediately, before the withdrawal period ends; and (b) accept that you lose your right of withdrawal once supply has begun, which is when your License Key is delivered to you. Where we ask you to confirm this at checkout, that confirmation also records your request, and we keep a record of it.

If the law treats your Paid Plan as a digital service rather than digital content, you also ask us to start providing it immediately. You understand that if you withdraw within the withdrawal period, you must pay for what we supplied up to the time you tell us that you are withdrawing.

If you ask to withdraw before your License Key has been delivered (for example, while a payment is still clearing), we will cancel your order and return any amount you paid within 14 days, using the same payment method. To withdraw, email [email protected] with the subject line "Withdrawal" and the email address you used at checkout.

12.5 Billing errors. If you were charged in error (for example, charged twice for the same purchase, or charged for a renewal after your cancellation took effect), please contact us within 60 days of the charge. After we check it, we will reverse the incorrect charge, and you keep one valid License for the purchase you meant to make (section 12.6(c)). If you tell us after 60 days, we will still correct a clear billing error, but it may take longer to check. This is a correction of our error, not a refund of a valid purchase.

12.6 What happens to your key after a refund or correction.

If we ever choose to give a refund that these Terms do not require, it is a one-time decision and does not create any obligation to give other refunds.

12.7 Refund Policy. Our Refund Policy gives more detail and forms part of these Terms.

13Payment fraud, unauthorized purchases, unofficial sellers and chargebacks

13.1 Use only your own payment method. You may pay only with a payment method that you own or are authorized to use.

13.2 Unauthorized purchases. If a purchase is made with a payment method that the buyer was not authorized to use (for example, a stolen card, or someone else's card or account used without permission), the License Key from that purchase is not a valid License. It will be Revoked, and any linked Subscription will be cancelled. No refund, replacement or credit is given to the person who made that purchase. If the owner of the payment method tells us that a purchase was not authorized, we will, after we check the report, Revoke the key, cancel any linked Subscription and reverse the charge. This is a correction, not a refund of a valid purchase (see section 12 of our Refund Policy). We may report suspected fraud to Stripe, card issuers and law enforcement.

13.3 Unofficial sellers. License Keys are sold only through our Official Channels. A key bought or received from anyone else is not valid and will be Revoked without notice. We do not refund, replace or support such keys. Any payment you made to a third party is a matter between you and that third party.

13.4 Please contact us before disputing a charge. If you have a problem with a charge, please contact us first (section 26). Most problems can be solved quickly. Opening a dispute is not a way to cancel a Subscription; to cancel, follow section 11.3.

13.5 What happens when a dispute is opened. If you, or anyone using your payment method, open a chargeback, payment dispute or payment reversal for a purchase, the License Key from that purchase is Revoked as soon as the dispute is opened, and any linked Subscription is cancelled. This happens automatically. It does not wait for the outcome of the dispute.

13.6 After a dispute. If the dispute is decided in your favor (so the payment is returned to you), the License stays Revoked. If you withdraw the dispute, or it is decided in our favor (so we keep the payment), then at your request we will reactivate your key or give you a replacement key, unless we may Revoke it for another reason under these Terms (for example, under section 8.10 or 13.2). For a Lifetime Plan, the key lasts as described in section 10. For a Subscription, the Subscription that was cancelled because of the dispute is not restored: the reactivated or replacement key works until the end of the period covered by the disputed payment, and you may start a new Subscription if you want to continue. You may need to activate the key again on your Device.

13.7 Records we use to respond to disputes. You agree that, to respond to a dispute, prevent fraud and protect our rights, we may use the records we hold about your purchase and your use of the Service, and share them with Stripe, card issuers, banks, card networks and other payment providers. These records may include: your purchase details and the email address you used; the notices shown at checkout, including our no-refund notice, and any record of your agreement to these Terms and our Refund Policy; records showing that your License Key was delivered (for example, the key email we sent); your License Key's status and activation history (for example, when it was activated, on how many Devices, and the computer name and Windows user name recorded at activation); when the App last checked in with our servers and whether it was licensed; and your messages with our support. See our Privacy Policy.

13.8 Other steps. To the extent permitted by law, we may refuse future purchases from, and block the License Keys and Devices of, anyone involved in fraud, unauthorized purchases, key reselling, or disputes that we reasonably believe are unjustified.

14Acceptable use

You must not use the Service to do, or try to do, any of the following:

15Content, copyright and third-party rights

15.1 Content belongs to its owners. All Content belongs to its owners, such as the studios, producers or platforms that made or licensed it. We do not own it, and we do not give you any right or license to it. The App only helps you save a copy that you choose to make, on your own Device. Availability is not permission. The fact that the App can find, preview or save a title, or that a title appears in our catalog or charts, does not mean that its owner or any Third-Party Platform has allowed you to download it, or that downloading, keeping or using it is lawful where you are. We cannot give you permission on behalf of any Third-Party Platform or rights holder, and we make no promise that the terms of any Third-Party Platform allow the use of the App. We do not encourage or support any use of the App or of Content that infringes anyone's rights. You must decide, under the law that applies to you, whether you may download and use each title.

15.2 Your responsibility. You are solely responsible for making sure that your downloading, keeping and use of Content respects the rights of its owners and the law that applies to you.

15.3 Uses beyond personal viewing. The App is made for personal offline viewing. If you want to use Content in any other way, for example in clips, recaps, compilations, edits or videos that you publish on social media or video platforms, you alone must decide whether that use is lawful, and you must obtain any permission you need from the rights holder. Some countries have legal exceptions (such as "fair use" or "fair dealing"), but whether they apply depends on the facts and on local law. Our blog articles, examples and App features (such as merge or convert) do not give you permission to use any Content and are not legal advice.

15.4 Our materials. You may not copy or reuse our own website text, graphics, logo or software, except as these Terms allow or with our written permission.

When we receive a notice that meets these requirements, we will act expeditiously to remove, or disable access to, the material concerned. We may also act on a notice that does not meet every requirement. Under United States law (17 U.S.C. § 512(f)), a person who knowingly and materially misrepresents that material is infringing may be liable for damages, including costs and attorneys' fees.

15.6 Trademark and other complaints. If you believe that material on our website or servers infringes your trademark or another right, or you have another legal concern about the Service, email [email protected] with the subject line "Legal Notice". Tell us which right is concerned, identify the material and where it is, and include your contact details.

15.7 What we can remove. We do not host the videos that users save with the App, so we cannot remove videos from Third-Party Platforms or from users' Devices. At a rights holder's request, or at our own discretion, we may remove any title or material from our catalog, and we may stop the App from finding, previewing or saving particular titles. This is not a Discontinuation and does not entitle anyone to a refund.

15.8 Repeat infringers. We have adopted a policy under which we will, in appropriate circumstances, end the Service for users who repeatedly infringe the copyright or other rights of others. If we receive valid notices or other reliable information showing that a person has repeatedly infringed, we may Revoke that person's License Keys, block the Devices involved, refuse future purchases and stop providing the Service to that person, without refund.

16Third-party platforms and services; no affiliation

16.1 No affiliation. Hongguo Downloader is an independent product. We are not affiliated with, endorsed by, sponsored by or connected to ByteDance, 红果 / Hongguo, hongguoduanju, or any other Third-Party Platform, studio or rights holder. "红果", "Hongguo", "ByteDance" and all other third-party names, logos and trademarks belong to their respective owners. Our product name, our website and the App refer to 红果 / Hongguo and to other Third-Party Platforms only to identify the service whose publicly available content the App works with. That reference does not mean that any of those owners makes, approves, supports or is responsible for the App or the Service.

16.2 Third-Party Platforms. We do not operate or control Third-Party Platforms. They may change their content, services, technology, terms or access rules at any time, including in ways that limit or stop the App from working. Their terms apply to your use of their services, and you are responsible for following them. We are not responsible for Third-Party Platforms or their content.

16.3 Service Providers. We use Service Providers to run the Service, including Stripe (payments and the billing portal), Cloudflare (website, servers, data storage and email routing), GitHub (App updates), Telegram (our support bot and announcements), Resend (delivery of our license-key and billing-link emails) and Google (our support mailbox). When you use their services directly (for example, when you pay on Stripe's checkout page or message us on Telegram), their own terms and privacy policies apply. To the extent permitted by law, we are not responsible for their acts or failures.

16.4 Links. Links to third-party websites are provided for convenience only. We do not control and are not responsible for those websites.

17Updates, availability, changes and discontinuation of the Service

17.1 Updates. The App checks for updates automatically when it starts and from time to time while it runs. A new version is downloaded and installed only when you choose to install it. Updates are delivered from our official release page on GitHub. Only download the App and its updates through our Official Channels.

17.2 Required updates. Some updates may be needed to keep the App working, to keep it secure, or to keep using paid features. Older versions may stop working or may ask you to update. We do not have to support older versions.

17.3 Availability. We do not promise that the Service will be available at all times. It may be interrupted for maintenance, updates, outages, problems with our Service Providers or Third-Party Platforms, or other reasons.

17.4 Changes to features. We may add, change or remove features of the Service for a valid reason, such as a change made by a Third-Party Platform, a legal or security requirement, a technical need, or to improve the Service. We will not remove the core benefit of a Paid Plan (no daily limit on the number of titles, section 9.3) from existing Licenses, except through Discontinuation under section 17.5. If a change significantly reduces the paid features of your current Paid Plan, we will tell you in advance where practicable, and section 1.7 applies. We may change the Free Plan at any time.

17.5 Discontinuation. We may Discontinue the Service for reasons such as those listed in section 10.3, with the notice described in section 10.5. Section 10.11 also applies: once we decide to Discontinue the Service, we will not charge any further Subscription renewals. If the Service is Discontinued: Subscriptions end; Lifetime Licenses end (section 10); files you have already saved stay on your Device; and no refund is owed for any remaining time, except where the laws described in section 1.7 require one. Changes to parts of the Service are covered by section 17.4. They are not a Discontinuation and do not end a Lifetime License.

18Privacy

Our Privacy Policy explains what personal data we collect, why, who we share it with, and your choices. In short:

19Disclaimer of warranties

In short: we provide the App as it is. We do not promise that it will work for you, that any title will be available, or that it will keep working. Your rights under section 1.7 still apply.

19.1 To the maximum extent permitted by law, the Service, the App, Catalog Information and everything else we provide are provided "as is" and "as available", with all faults, and without warranty of any kind. We disclaim all warranties, conditions and representations, whether express, implied or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment and accuracy, and any warranties arising from a course of dealing or usage of trade.

19.2 Without limiting section 19.1, we do not warrant that: (a) the Service will meet your needs or work with your Device; (b) the Service will be uninterrupted, timely, secure or error-free; (c) any Content or title will be available, complete, of any particular quality, or lawful to download or use where you are; (d) Catalog Information is accurate or up to date; (e) Third-Party Platforms will continue to allow the App to work; or (f) any defect will be corrected.

19.3 No advice or information, whether oral or written, that you obtain from us, our website, our blog or our support creates any warranty not expressly stated in these Terms.

Nothing in this section 19 affects the consumer rights described in section 1.7.

20Limitation of liability

In short: we are not responsible for indirect losses, and our total responsibility is limited to the amount in section 20.3. Section 20.5 lists what we do not limit.

20.1 To the maximum extent permitted by law, we, our owners, officers, employees, contractors, agents, licensors and Service Providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, files, Content, goodwill or opportunity, or the cost of substitute products or services, arising out of or related to these Terms or the Service.

20.2 To the maximum extent permitted by law, we will not be liable for any loss or damage arising from: (a) Content, or your downloading, keeping or use of Content; (b) claims by rights holders, Third-Party Platforms or authorities against you; (c) any act, change, restriction or block by a Third-Party Platform; (d) Discontinuation of the Service, or any interruption of it; (e) the acts or failures of our Service Providers; or (f) any unauthorized access to your Device or use of your License Key.

20.3 To the maximum extent permitted by law, our total liability for all claims arising out of or related to these Terms or the Service will not exceed the greater of: (a) the total amount you paid us for the Service in the 12 months before the event that gave rise to the claim or, if greater, the price you paid for a Lifetime License to which the claim relates; and (b) US$100.

20.4 These limits apply to all claims, whether based on contract, tort (including negligence), strict liability, statute or any other legal theory, even if we were advised of the possibility of the loss, and even if a limited remedy fails of its essential purpose (in other words, even if a remedy in these Terms does not fully fix the problem).

20.5 What we do not limit. Nothing in these Terms excludes or limits: (a) our liability for loss caused by our fraud or fraudulent misrepresentation, gross negligence, willful misconduct or intentional wrongdoing; (b) our liability for death or personal injury caused by our negligence; or (c) any liability or consumer right that cannot be excluded or limited under the law that applies to you, including the rights described in section 1.7. The exclusions and limits in section 19 and sections 20.1 to 20.4 apply only to the extent that the law that applies to you allows them.

20.6 Basis of the bargain. The prices of our plans reflect the allocation of risk in sections 6, 19, 20 and 21. We would not provide the Service without these limits.

21Indemnification

In short: if someone else makes a claim against us because of Content you used, or because you broke these Terms or the law, you must cover the resulting costs. This does not apply to claims caused by our own fault (section 21.2).

21.1 Your indemnity. To the extent permitted by law, you will defend, indemnify and hold harmless (in plain words: cover the costs of) us and our owners, officers, employees, contractors, agents, licensors, successors and assigns from and against claims and demands made by any third party (including a rights holder, a Third-Party Platform or a public authority), and the resulting losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable attorneys' fees), to the extent they arise out of or relate to:

21.2 Exceptions. You do not have to indemnify us for any part of a claim to the extent it is caused by our own breach of these Terms, our own negligence, fraud or willful misconduct, the App or our servers themselves (as opposed to how you used them), or Catalog Information or other material that we ourselves host on our website or servers.

21.3 How claims are handled. We will tell you promptly about any claim covered by this section. We may take control of the defense of the claim at our own cost. If we do, you will cooperate with us. You must not settle any such claim without our written consent.

21.4 Consumers. If you are a consumer in the European Union, the EEA, the United Kingdom, Australia or New Zealand, this section applies only to losses caused by your breach of these Terms or your unlawful conduct, and only to the extent that your local law allows. If you are a consumer anywhere else and the mandatory consumer law of your place of residence does not allow this section, or any part of it, to apply to you, it applies only to the extent that law allows.

22Suspension and termination

22.1 By you. You may stop using the Service at any time by uninstalling the App. Uninstalling does not cancel a Subscription; to cancel, follow section 11.3. Stopping use does not entitle you to a refund.

22.2 By us. We may suspend, limit or Revoke your License, or stop providing all or part of the Service to you, with or without notice, if:

Where practicable and lawful, we will tell you the reason. If you think we have made a mistake, contact us (section 26) and a person will review the decision.

22.3 No refund. If we suspend, limit or Revoke your License under section 22.2, no refund is owed, except where the laws described in section 1.7 require one.

22.4 Effect of termination. When your License ends, your right to use the paid features ends. If we end your right to use the Service completely, you must stop using the App and uninstall it. Files you have already saved stay on your Device, and you remain responsible for them.

22.5 What survives. Sections 1.7, 2, 3.2 to 3.5, 5, 6, 7.3 to 7.6, 8.10, 8.11, 10.6 to 10.9, 10.11, 12, 13, 15, 16, 19, 20, 21, 22, 23 and 25, and any obligation to pay amounts already due, continue to apply after these Terms or your License end.

23Dispute resolution and governing law

In short: contact us first. Florida law and Florida courts apply, but consumers keep the protection of the consumer laws where they live that cannot be waived, and consumers outside the United States may use their local courts (section 23.8).

23.1 Contact us first. If you have a problem or dispute with us, please contact us first at [email protected]. Describe the problem, include the email address you used at checkout, and tell us what you would like us to do. We will both try in good faith to resolve the dispute within 30 days. Neither of us will start court proceedings until that 30-day period has ended, except for a small-claims case or an urgent application under section 23.9.

23.2 Governing law. Subject to section 23.8, these Terms, and any dispute or claim arising out of or related to them or to the Service (including non-contractual disputes or claims), are governed by the laws of the State of Florida, United States, and applicable United States federal law, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23.3 Courts. Subject to sections 23.4 and 23.8, any dispute must be brought only in the state or federal courts located in the State of Florida, United States. You and we consent to the personal jurisdiction and venue of those courts (in plain words: that those courts may hear the case).

23.4 Small claims. Either of us may bring an individual claim in a small-claims court in Florida, if the claim qualifies.

23.5 NO CLASS ACTIONS. TO THE EXTENT PERMITTED BY LAW, YOU AND WE EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION.

23.6 NO JURY TRIAL. TO THE EXTENT PERMITTED BY LAW, YOU AND WE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LAWSUIT ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

23.7 Time limits. Any claim must be brought within the time allowed by the law that applies to it. Please tell us about any problem as soon as you can, so that we can try to fix it.

23.8 Mandatory consumer protections. If you are a consumer, the choice of Florida law and Florida courts does not take away the protection of any consumer-protection law of your state or country of residence that cannot be waived by contract. In addition, if you are a consumer who lives outside the United States: (a) you may bring proceedings in the courts of your country of residence, and section 23.3 does not prevent this; (b) if we bring proceedings against you, we will do so in the courts of your country of residence where your local law requires it; and (c) sections 23.5 and 23.6 apply to you only to the extent that your local law allows them.

23.9 Urgent relief. We may apply to any competent court for urgent injunctive or other equitable relief (in plain words: a court order to stop something happening) to protect our intellectual property, our systems or the License system.

24Changes to these Terms

24.1 Updates. We may change these Terms from time to time. We will post the new version on this page and update the dates at the top.

24.2 Valid reasons. We will change these Terms only for a valid reason, such as: a change in the law, or a decision of a court or authority; a change made by a Third-Party Platform, Stripe or another Service Provider; a new or changed feature of the Service; preventing fraud, misuse or security risks; or making these Terms clearer.

24.3 Notice. If a change is material and reduces your rights, we will tell you at least 30 days before it takes effect: on our website, by email to the address you used at checkout (if we have it), and, where practicable, in the App or through our other Official Channels. The notice will explain the change. A change required by law, or urgently needed for security or fraud prevention, may take effect sooner. A change that does not reduce your rights may take effect immediately. Price changes for Subscriptions follow section 11.9.

24.4 Existing Subscriptions. A material change that reduces your rights applies to your Subscription only from your first renewal after the notice period ends. If you do not agree, cancel before that renewal (section 11.3).

24.5 Existing Lifetime Licenses. We will never use this section 24 to: (a) charge a monthly, yearly or other recurring fee for a Lifetime License you have already bought; (b) change the meaning of "Lifetime" in section 10 to your disadvantage; or (c) reduce the number of Devices allowed on a key we have already issued.

24.6 Your choice. For a material change, we may ask you to confirm that you accept the updated Terms (for example, at checkout, or in the App where it offers this) before you continue to use paid features. If you do not agree, stop using the Service and, for a Subscription, cancel it before the change applies to you; cancelling under section 11.3 stops future charges. If you continue to use the Service after a change takes effect, the updated Terms apply to you.

24.7 No retroactive effect on disputes. A change to these Terms will not apply to a dispute that you told us about before the change took effect.

24.8 Earlier versions. From the Effective date shown above, these Terms replace all earlier versions. Section 10.9 explains how section 10 applies to Lifetime Licenses bought before 25 September 2026.

25General

25.1 Entire agreement. These Terms, our Refund Policy and any extra conditions described in section 1.5 are the entire agreement between you and us about the Service. They replace any earlier agreements between you and us about the Service. This does not limit any right you have under the laws described in section 1.7 in relation to information we gave you before you bought.

25.2 Order of priority. If these Terms and the Refund Policy both deal with the same refund question, the Refund Policy applies where it is more specific. Our Privacy Policy describes how we handle personal information. Nothing in these Terms limits the rights it describes.

25.3 Severability. If any part of these Terms is found invalid or unenforceable, that part will be changed only as much as needed to make it enforceable (or removed if that is not possible), and the rest of these Terms stays in effect.

25.4 No waiver. If we do not enforce a right, or delay enforcing it, we do not give up that right.

25.5 Assignment. You may not transfer your rights or obligations under these Terms, or your License, to anyone else. We may transfer our rights and obligations to another company, for example as part of a sale, merger or reorganization of our business.

25.6 Events beyond our control. We are not responsible for any delay or failure caused by events beyond our reasonable control, such as actions, changes or blocks by Third-Party Platforms, failures of Service Providers or the internet, power cuts, cyberattacks, government action, changes in law, war, unrest, natural disasters or epidemics.

25.7 Language. These Terms are written in English. If we provide a translation, it is for convenience only. If there is any difference, the English version applies, except where the law where you live requires otherwise.

25.8 Electronic communications. You agree to receive agreements, notices and other communications from us electronically, and that electronic communications satisfy any legal requirement that they be in writing.

25.9 Notices. You can send us notices at [email protected] (for legal notices, use the subject line "Legal Notice"). We may send you notices by email to the address you used at checkout, in the App, on our website, or through our other Official Channels. An email notice is treated as received when it is sent, unless the sender receives a delivery-failure message.

25.10 Telegram messages. If you message our Telegram bot, it may send you messages about the Service, such as updates and offers. You can stop these messages at any time by stopping or blocking the bot in Telegram, or by asking us to delete your bot record.

25.11 Relationship. You and we are independent parties. These Terms do not create any partnership, employment, agency or joint-venture relationship.

25.12 No third-party beneficiaries. No one other than you and us has any right to enforce these Terms, except for the persons protected by sections 20 and 21.

26Contact

Questions about these Terms? We are happy to help.

By downloading, installing or using Hongguo Downloader, or by buying a Paid Plan, you confirm that you have read, understood and agree to these Terms of Service and our Refund Policy, and that you have read our Privacy Policy.